Ofte stillede spørgsmål
If you want to return or exchange products for other styles or a refund, we have a nice and easy system for this in association with UPS.
The product must be sent back within 14 days after it's received in its original condition, with tags and original bag left on to be approved.
We work hard to get your order to you as soon as possible. Most orders ship within one business day of the order placement and it takes 2-5 business days for your package to arrive with UPS. Please note that you can track your package by going to ups.com and use the tracking number in your shipping confirmation e-mail.
1. Go to our website direct: onepiece.com/shop/return
2. Choose exchange.
3. Fill in your order number (from your order confirmation e-mail) and e-mail used when placing the order.
4. Choose what product(s) you would like to return to us.
5. Choose what size or new product(s) you would like to get in return.
6. Press next and then pay for the exchange freight cost or/and price difference.
7. You will receive an e-mail when payment is confirmed. In this e-mail you will find the link to UPS return service and a password for login.
8. Fill in your original order number in the field ‘invoice number’ and other personal information as requested. The pick-up address can be any address of your preference, i.e. home address or office address. (Alternatively you can drop it off at any ‘Mail Boxes Etc.’ office. Find the nearest under ‘locations’ at ups.com).
9. Confirm the form and print out the pick-up shipping label to attach on the outside of your return parcel. Please remember make a note or copy of the tracking number on the label you just printed out. You will need this to know when the packages reaches OnePiece warehouse.
10. Call UPS in your country and ask them to pick up the parcel from the address given in the form.
11. When we have received your parcel at our warehouse, our staff will process your exchange as soon possible. Please allow up to 14 days.
1. Go to our website direct: onepiece.com/shop/return
2. Choose return.
3. Fill in your order number (from your order confirmation e-mail) and e-mail used when placing the order.
4. Choose what product(s) you would like to return to us.
5. Press next and then confirm. We will deduct the freight cost from your credit card/Klarna invoice before we refund your money.
6. You will receive an e-mail when payment is confirmed. In this e-mail you will find the link to UPS return service and a password for login.
7. Fill in your original order number in the field ‘invoice number’ and other personal information as requested. The pick-up address can be any address of your preference, i.e. home address or office address. (Alternatively you can drop it off at any ‘Mail Boxes Etc.’ office. Find the nearest under ‘locations’ at ups.com).
8. Confirm the form and print out the pick-up shipping label to attach on the outside of your return parcel. Please remember make a note or copy of the tracking number on the label you just printed out. You will need this to know when the packages reaches OnePiece warehouse.
9. Call UPS in your country and ask them to pick up the parcel from the address given in the form.
10. When we have received your parcel at our warehouse, our staff will process your return as soon possible. Please allow up to 14 days.
If you have received a faulty item or a different item to the one you ordered please provide us with your order number, e-mail and telephone number in an email to support@onepiece.com together with a picture and description of the actual problem. If the fault is reported within 7 days, it will be replaced with a new product.
OnePiece will cover all costs for the return. We will send you a link to our free pick-up service.
If you have any questions regarding your Klarna invoice, please contact them as: +46 (0)8 120 120 20 or go to Klarna.com
For any other questions please email support@onepiece.com or find our support phone-number on onepiece.com.
Send an email to our support on support@onepiece.com
Your email needs to contain the following information for the complaint;
- Your order number
- Your name & address
- A photo of the faulty product(s)
We use UPS as our shipping provider. You may track your orders using the tracking number received in your shipping confirmation e-mail at ups.com.
The product must be sent back within 14 days after it's received in its original condition, with tags and original bag left on to be approved.
SUPPORT
We work hard to get your order to you as soon as possible. Most orders ship within one business day of the order placement and it takes 2-5 business days for your package to arrive with UPS. Please note that you can track your package by going to ups.com and use the tracking number in your shipping confirmation e-mail.
RETURN AND EXCHANGE INFORMATION
HOW TO EXCHANGE
1. Go to our website direct: onepiece.com/shop/return
2. Choose exchange.
3. Fill in your order number (from your order confirmation e-mail) and e-mail used when placing the order.
4. Choose what product(s) you would like to return to us.
5. Choose what size or new product(s) you would like to get in return.
6. Press next and then pay for the exchange freight cost or/and price difference.
7. You will receive an e-mail when payment is confirmed. In this e-mail you will find the link to UPS return service and a password for login.
8. Fill in your original order number in the field ‘invoice number’ and other personal information as requested. The pick-up address can be any address of your preference, i.e. home address or office address. (Alternatively you can drop it off at any ‘Mail Boxes Etc.’ office. Find the nearest under ‘locations’ at ups.com).
9. Confirm the form and print out the pick-up shipping label to attach on the outside of your return parcel. Please remember make a note or copy of the tracking number on the label you just printed out. You will need this to know when the packages reaches OnePiece warehouse.
10. Call UPS in your country and ask them to pick up the parcel from the address given in the form.
11. When we have received your parcel at our warehouse, our staff will process your exchange as soon possible. Please allow up to 14 days.
HOW TO RETURN
1. Go to our website direct: onepiece.com/shop/return
2. Choose return.
3. Fill in your order number (from your order confirmation e-mail) and e-mail used when placing the order.
4. Choose what product(s) you would like to return to us.
5. Press next and then confirm. We will deduct the freight cost from your credit card/Klarna invoice before we refund your money.
6. You will receive an e-mail when payment is confirmed. In this e-mail you will find the link to UPS return service and a password for login.
7. Fill in your original order number in the field ‘invoice number’ and other personal information as requested. The pick-up address can be any address of your preference, i.e. home address or office address. (Alternatively you can drop it off at any ‘Mail Boxes Etc.’ office. Find the nearest under ‘locations’ at ups.com).
8. Confirm the form and print out the pick-up shipping label to attach on the outside of your return parcel. Please remember make a note or copy of the tracking number on the label you just printed out. You will need this to know when the packages reaches OnePiece warehouse.
9. Call UPS in your country and ask them to pick up the parcel from the address given in the form.
10. When we have received your parcel at our warehouse, our staff will process your return as soon possible. Please allow up to 14 days.
FAULTY ITEM
If you have received a faulty item or a different item to the one you ordered please provide us with your order number, e-mail and telephone number in an email to support@onepiece.com together with a picture and description of the actual problem. If the fault is reported within 7 days, it will be replaced with a new product.
OnePiece will cover all costs for the return. We will send you a link to our free pick-up service.
KLARNA PAYMENT
If you have any questions regarding your Klarna invoice, please contact them as: +46 (0)8 120 120 20 or go to Klarna.com
For any other questions please email support@onepiece.com or find our support phone-number on onepiece.com.
COMPLAINTS
Send an email to our support on support@onepiece.com
Your email needs to contain the following information for the complaint;
- Your order number
- Your name & address
- A photo of the faulty product(s)
SHIPPING INFORMATION
We use UPS as our shipping provider. You may track your orders using the tracking number received in your shipping confirmation e-mail at ups.com.
